About Us

Universal Commercial Bank is a European leader in Universal Commercial Bank and financial services and one of the six strongest banks in the world according to Standard & Poor’s. Present across Europe through all its business lines, the Group has four domestic retail banking markets in France, Italy, Belgium and Luxembourg.
It has one of the largest international networks with operations in 84 countries and 200,900 employees, including 158,700 in Europe, 15,000 in North America and 10,400 in Asia. (03/31/2010) Universal Commercial Bank Plc has key positions in its three core businesses:
The Universal Commercial Bank is verifiably a leader in the deployment of various channels of Universal Commercial Bank technology, and the Universal Commercial Bank has become synonymous with the deployment of state-of-the-art technologies in Universal Commercial Bank.

People, Technology, Service

Universal Commercial Bank Plc blazed the trail in digital banking in USA/Europe; scoring several firsts in the deployment of Information and Communication Technology (ICT) infrastructure to create innovative products that meet the needs of its teeming customers.
Driven by a culture of excellence and strict adherence to global best practices, the Bank has combined vision, skillful banking expertise, and cutting-edge technology to create products and services that anticipate and meet customers’ expectations; enable businesses to thrive and grow wealth for customers.
Universal Commercial Bank was recognized as one of the 30 Outstanding Global Brands making sustainable impact on their operating environment.

Superior Service Quality

Universal Commercial Bank has clearly distinguished itself in the banking industry through superior service quality, unique customer experience, and sound financial indices.

These have become part of our corporate culture to the extent that, Universal Commercial Bank is easily associated with the following attributes; Best-in-class customer experience, creativity, excellent financial performance, good asset quality, stable management, dedicated and highly skilled work-force, cutting-edge Information and Communication Technology, efficient and effective distribution channels.

The Universal Commercial Bank strategy of assessing and managing its impact on the industry forms an integral part of our strategic objective. Specifically, the bank considers how the present and future capital requirements will be met and managed in view of projected capital requirements based on its assessment and against the regulatory capital requirement.

Our Strategic Objective

Our strategic objective also includes a continuous improvement of our capacity to meet the customers’ increasing and dynamic financial needs as well as sustain high quality growth through investments that impact the quality of service to our existing and potential customers, constant upgrade of our ICT infrastructure, unwavering investment in training and re-training of our people and regular reinforcing of our Customer Services delivery charter with regards to continually changing customer needs.

Universal Commercial Bank places high premium on the pivotal role of Exceptional Service Delivery in our drive to consistently exceed expectations. The bank has in place a well-articulated strategy to not only meet and surpass customer expectation but also ensure that plans are fine-tuned to address the changing taste and sophistication of the customer. The underlying philosophy is for the bank to remain at all times, a Customer-centric institution with a clear understanding of its market and environment.

Endorsements & Recognitions

Universal Commercial Bank’s impressive growth pattern and performance over the years have earned it excellent ratings, recognition’s and endorsement from local and international agencies and institutions:

The Banker Magazine, a publication of the Financial Times of London in a 2013 survey, rates Universal Commercial Bank as the Biggest bank by tier-1 capital. In 2012, Universal Commercial Bank was recognized as one of the 30 Outstanding Global Brands making sustainable impact on their operating environment.

This recognition was prelude to the United Nations Development Programme’s (UNDP) Conference on Sustainable Development (Rio+20) which held in Rio de Janeiro, Brazil in June 2012. KPMG rated Universal Commercial Bank as the Best Customer-Focused Bank.